1. Introduction

Freehand HQ Limited ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. This policy applies in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, company name
• Business information related to service enquiries
• Website usage data via cookies and analytics tools
• Communication records between you and our team

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide requested services
• Process and manage client accounts
• Improve our website and services
• Comply with legal obligations
• Send relevant communications (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary to fulfil a contract with you
• Legitimate Interest: Where necessary for our legitimate business interests
• Legal Obligation: Where we must comply with a legal duty

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, provided they comply with appropriate data protection standards. All third parties are bound by contractual obligations regarding data confidentiality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Upon request, we will delete your data where there is no legitimate reason to retain it.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure of your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at operations@freehandhq.com.

8. International Transfers

As an outsourcing company, some data processing may occur outside the UK. Where this is the case, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the UK government, to protect your data in accordance with UK GDPR requirements.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.

11. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Contact Us

For any privacy-related queries, please contact:

1. Agreement to Terms

By accessing or using the services provided by Freehand HQ Limited, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Company Information

Freehand HQ Limited is a company registered in England and Wales under company number 15955726. Our registered office is at 124 City Road, London, EC1V 2NX, United Kingdom.

3. Services

Freehand HQ Limited provides outsourcing services including, but not limited to, web design and development, digital marketing, customer support, sales process outsourcing, virtual assistance, and IT consulting. The specific scope, deliverables, and terms for each engagement will be outlined in a separate Service Agreement or Statement of Work (SOW).

4. Client Obligations

Clients agree to:

• Provide accurate and complete information as required for service delivery
• Respond to requests for feedback or approval in a timely manner
• Ensure they have the right to provide any materials, content, or data shared with us
• Pay all fees as outlined in the applicable Service Agreement

5. Fees and Payment

Fees for services will be specified in the Service Agreement. Unless otherwise stated, invoices are payable within 30 days of issue. We reserve the right to suspend services if payment is overdue. Late payments may incur interest at the rate of 8% above the Bank of England base rate.

6. Intellectual Property

Upon full payment, the client will own the deliverables created specifically for them under the Service Agreement. Freehand HQ retains the right to use general knowledge, skills, and experience gained during the engagement. Pre-existing intellectual property of either party remains the property of that party.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of any Service Agreement.

8. Limitation of Liability

Freehand HQ Limited's total liability arising out of or in connection with our services shall not exceed the total fees paid by the client in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, or consequential losses.

9. Termination

Either party may terminate a Service Agreement by providing 30 days' written notice. We reserve the right to terminate immediately in cases of material breach, non-payment, or unlawful conduct. Upon termination, the client shall pay for all services rendered up to the termination date.

10. Indemnification

The client agrees to indemnify Freehand HQ Limited against any claims, damages, or losses arising from the client's use of deliverables, or from materials or content provided by the client that infringe third-party rights.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, or government actions.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on our website with an updated revision date. Continued use of our services after such changes constitutes acceptance of the revised terms.

14. Contact

For questions about these Terms, please contact: